Privacy Policy
Effective Date: January 1, 2025
Ellis Family Wellness, LLC (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or interact with our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information:
• Name, email address, phone number, and mailing address.
• Date of birth, gender, and demographic details.
• Health information provided through forms or consultations.
b. Non-Personal Information:
• IP address, browser type, operating system, and browsing behavior on our website.
• Cookies and tracking technologies to improve website functionality.
c. Payment Information:
• Billing information such as credit card details (processed securely by third-party payment processors).
2. How We Use Your Information
We use your information to:
• Schedule appointments and provide integrative medical services.
• Communicate with you about health programs, updates, and promotions.
• Process payments and manage billing inquiries.
• Improve our website, services, and overall user experience.
• Comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information:
• With third-party service providers to support our operations (e.g., payment processors, appointment schedulers).
• When required by law, such as to comply with a subpoena or legal obligation.
• To protect our rights, privacy, safety, or property.
4. Data Security
We take appropriate technical, administrative, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to use industry-standard measures, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the right to:
• Access and update your personal information.
• Request the deletion of your personal information (subject to legal and operational requirements).
• Opt-out of receiving marketing communications from us.
To exercise these rights, contact us at info@ellisfamilywellness.com or (843)501-2333.
6. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Cookies collect non-personal information about how you use our website. You can adjust your browser settings to disable cookies, but doing so may limit your ability to use some features.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
10. SMS Communication
a. Consent to Receive SMS Messages:
By providing your mobile phone number to Ellis Family Wellness, LLC, you consent to receive appointment reminders, updates, promotional messages, and other healthcare-related communications via text message (SMS). Message and data rates may apply based on your mobile carrier’s plan.
b. Opt-Out:
You can opt out of receiving SMS messages at any time by replying “STOP” to any text message you receive from us. After opting out, you may still receive non-marketing communications related to your appointments or ongoing care.
c. Security:
While we take reasonable steps to protect your personal information, SMS communication is not a secure method of communication, and we cannot guarantee the confidentiality of information transmitted via text message.
d. Third-Party Providers:
We may use third-party services to send SMS messages. These providers are required to comply with applicable privacy and data security standards to protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Ellis Family Wellness, LLC
1064 Gardner Road, Suite 208, Charleston, SC 29407
info@ellisfamilywellness.com
(843)501-2333
Terms & Conditions
Effective Date: January 1, 2025
Welcome to Ellis Family Wellness, LLC (“we,” “our,” or “us”). By accessing or using our website (the “Site”), you agree to comply with and be bound by the following Terms & Conditions. If you do not agree to these terms, please refrain from using the Site.
1. Use of the Site
a. Eligibility:
You must be at least 18 years old to use this Site. By accessing the Site, you represent that you meet this eligibility requirement.
b. Permitted Use:
You agree to use this Site solely for informational purposes and lawful activities. You may not:
• Use the Site in a way that violates any applicable laws or regulations.
• Engage in unauthorized use of the Site, including hacking, data scraping, or data mining.
• Disrupt or interfere with the Site’s security, servers, or networks.
2. Medical Disclaimer
a. Informational Purposes Only:
The content on this Site, including text, graphics, images, and other material, is for informational purposes only. It is not intended to diagnose, treat, cure, or prevent any medical condition or serve as a substitute for professional medical advice, diagnosis, or treatment.
b. No Doctor-Patient Relationship:
Use of this Site does not establish a doctor-patient relationship between you and Ellis Family Wellness, LLC or its providers. For medical concerns, please consult a qualified healthcare professional.
3. Appointment Scheduling and Payments
a. Appointment Requests:
Requests for appointments made via this Site are subject to availability and confirmation by our staff. We reserve the right to cancel or reschedule appointments.
b. Payments:
All fees and charges for services must be paid as agreed upon at the time of booking. Refunds or cancellations are governed by our practice’s cancellation policy, which will be communicated during the booking process.
4. Intellectual Property
a. Ownership:
All content on the Site, including text, images, logos, and design, is the intellectual property of Ellis Family Wellness, LLC and is protected by copyright, trademark, and other laws.
b. Limited License:
You are granted a limited, non-exclusive, and non-transferable license to access and use the Site for personal, non-commercial purposes. You may not reproduce, distribute, modify, or exploit any content without our prior written permission.
5. Limitation of Liability
To the fullest extent permitted by law:
• Ellis Family Wellness, LLC and its providers shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site.
• We do not guarantee that the Site will be error-free, uninterrupted, or free of viruses or harmful components.
6. Links to Third-Party Sites
This Site may contain links to third-party websites. These links are provided for your convenience, and we do not endorse or assume responsibility for the content, privacy policies, or practices of these third-party websites.
7. Privacy
Your use of the Site is also governed by our Privacy Policy, which can be found here. Please review the Privacy Policy to understand how we collect, use, and protect your information.
8. Changes to the Terms & Conditions
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site constitutes your acceptance of the updated Terms & Conditions.
9. Governing Law
These Terms & Conditions are governed by the laws of the State of South Carolina, without regard to its conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Charleston, South Carolina.
Of course! Here’s an SMS Disclosure section that you can include in your Terms & Conditions:
10. SMS Communication Disclosure
a. Consent to Receive SMS Messages:
By providing your mobile phone number, you consent to receive text messages (SMS) from Ellis Family Wellness, LLC regarding appointment reminders, updates, promotional offers, and other communications related to our services. Message frequency may vary. Standard message and data rates may apply based on your mobile carrier’s plan.
b. Responsibility for Fees:
You are responsible for any fees or charges incurred from your mobile carrier as a result of receiving SMS messages from us.
c. Opt-Out:
You may opt out of receiving SMS messages at any time by replying “STOP” to any text message you receive. If you opt out, you may still receive important non-marketing messages related to your appointments or ongoing care.
d. No Guarantee of Delivery:
We are not responsible for any delays or failures in the delivery of SMS messages, as delivery is subject to the capabilities and conditions of your mobile carrier or network provider.
e. Accuracy of Information:
It is your responsibility to ensure that the mobile number you provide to us is accurate and up-to-date. Ellis Family Wellness, LLC is not responsible for SMS communications sent to incorrect or outdated numbers.
11. Contact Information
If you have any questions or concerns regarding these Terms & Conditions, please contact us at:
Ellis Family Wellness, LLC
1064 Gardner Road, Suite 208, Charleston, SC 29407
info@ellisfamilywellness.com
(843)501-2333